Trai — jio connectivity

I have been a jio customer from september 2016.

I recharged my above mentioned phone number with jio dhan dhana dhan offer (399/-). On 8th august

I was not able to get internet connectivity after the above recharge. The error message is "please check your network connection"

Tried to resolve the issue by calling customer care centre several times. Every time they checked the apn settings and asked me to do some meaning less things such as changing the sim to a different slot etc.

Every time i call i get difference service request ids. They claim the first complaint as closed when i call then every time and issue a new number. But the fact is that my complaint stands the same without any resolution.

On 11/8/2017 i talked to their customer care and raised this question and the call was escalated to on mr. Praveen (Ref no. Mr0000cb1zn2). The fact is that he could not resolve the issue but made my life worse by doing something in the system that i got a different message altogether saying that my number needs to be re verifies through aadhar based e-kyc process. For informatio they have alloted this connection on the basis of my aadhar number and finger print scanning.

I am quoting the service id requests provided by themr for reference. Sr00000bwxgv, sr00000bx8w7, sr00000bz7lm.

Awaiting your speedy response and resolution in this matter.