Trai — jio mobile

First of all have i called on 198, 199 and [protected] but there is no any one to attend my phone.

I have done topup of rs. 50 with main balance and data balance benifits but i got only main balance not data balance.

I have bought gift of jio phone of rs.808 on 16.01.20 from jio app but when i reach jio store they told me that phone is not available and then i visited jio store many times but they told me same answer.

Please tell me when i get my 5 gb data balance and jio mobile.