Trai — Jio not able to raise a ticket for internet not working

Address:

Eri Scheme, Mogappair East, Chennai 600037

My internet not working properly. I have called jio customer care centre to complaint my issue. Jio executive said in my area they are doing to some technical work due to that its not working. i have asked to raise a ticket. she told after 2 hours your issue will resolved i cant raise the ticket and she disconnected my call.

Issue if customer care not raising the issue when consumer requested.
they are sending any email or sms for their end activity.