Trai — low balance message and call disconnection

Address:	North East Delhi, Delhi, 110032
Website:	www.ideacellular.com

Dear concern,

Whenever i make any call i got an audio message saying i have low balance to make a call and sometime i am not able to make calls. How can it is possible when i have purchased an unlimited call and data plan and i hardly make 2 calls a day and that i also of very short duration like 1 to 2 minute.
I had called customer care for the same but they are not helping me.
Kindly look into it.

Contact number:-[protected]
Operator :-idea
Name :- pravesh gupta