Trai — new package activation for me

Address:

Chennai, Tamil Nadu, 472001

Sir i m a user of airtel digital tv customer id [protected] i m trying for so many days to change my package as per new guidline but no responce from customer care and not getting option on website. I tried calling my service proverder but not responding properly. I am a working person can not spent time all the time for this even though i have tried to contact them. On tv they are asking to scan code and send sms but in website no link to scan the code or it is not opening. Plaese do needful.