Trai — non activation of d2h pack since 04 days after recharge

Address:

Mumbai, Sangli, Maharashtra, 416312

Dear sir,
I am prasad gurav having d2h connection with customer id[protected]. Recently i have came across a very bad incident with the above said company. I had recharged for rs. 300 for my tv connection on 15 apr 19. After that i selected the package as per my requirement and submitted to the company. It wasn't activated for 1 day. When i approached customer care they told me to login through app and not website. I also completed the required formalities for channel activation. But even after 2 days it wasn't activated. I kept on calling and they repeated the same thing that, keep your set top box on for 10 minutes and change the channels. I have called the customer care several times and the issue has not been resolved and without giving any channel to watch they have started deduction of charged as per day rate. This has resulted in loss of my hard earned money without any satisfaction. Please take necessary action in this regard.