Trai — non working of bsnl landline and broadband from last 20 days

Address:

135003

Dear sir/mam
I have submitted a compliant regarding non working of bsnl landline no.[protected] on 11/07/2017 through customer care number but on 14/07/2017 local exchange dept. Closed our complaint without doing anything they don't even call us or visit my site. On 15/07/2017 i registered one more complaint but till today no one visit or call at my premises its been 20th day today our landline and broadband are dead. I am in profession i daily need internet. Just because of their negligence i have to spent extra money on my internet backup device. If they cant do any thing at least tell me i will cut off bsnl connection. My money and time both are wasting because of bsnl.