Trai — not able to change the current pack

Address:Injapur, Opposite to bank of India, Rangareddy, Andhra Pradesh, 500070

I took my cable connection from my local service provider and now when i want to change my existing pack he is not willing to do so and is charging me for the channels i don, t watch. This problem is preceding since 4 months and the company has put us with a standard pack which consists of the local language channels mostly and we are not a localite here
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I'm the d2h customer last 9year
I booked 22/08/2019 a complain in shift my antina
So many time I booked a complain till I didn't slove my problem
I call so many time [protected] no they telling sir today morning, sir today evening, sir today afternoon solve ur problem
From last 2 months I'm getting unwanted calls on a regular basis they are not commercial calls for advertisement or anything. They are personal numbers through which I'm getting calls. Even after blocking the numbers, new number is coming. Now i have 4-5 numbers from which i get calls and harass me.
Please help regarding the matter.

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