Trai — operator asking for high prices on fastway package

Address:

Sarhaul village sector 18 gurgaon, Gurgaon, Haryana, 122015

I have a Fastway setup box from last two years.I am feom sector 18 gurgaon haryana.

When i asked my cable operator to apply SILVER pack whi h cost 300 Rs on fastway site, but my cable operator is charging 340 rs for that pack.

So please tell me why should I pay 340 Rs instead on rs 300.

My Name is vikram singh.
My setup box model number : 3410DVB
MAC:[protected]F4C.
CABLE OP: Yadav cable network
Operator number : [protected]

Please help me out. I donor wanna to pay high prices so please resolve before i am going to mail to any high authority.

Even when i am try to return my setup box to cable operator he behaves rudely.
And returing only 200 rs but when i contact to fastway team they told me that operator will pay 75% as you havn't use more than 2 years.
And saying do what ever you can do. We will not listen to anyone.

Thanks

Regards
Vikram Singh