Trai — Phone no in active without any reason [protected]

Address:

SECTOR 35 CHANDIGARH

Sir
i have my phone no from last 15 years
but vi telecom inactive my number on[protected]
customer care say me about sim damage and guide me
to visit store
store said me that my number is inactive
i visit store so many but no response

please guide me what can be happen
my alternate no is [protected]