Trai — please help - balance deducted from d2h customer id no.[protected]

Address:New Delhi, Delhi, 110037

I complent to d2h vide complaint no.[protected] for customer id[protected] has been registered and will get resolved till friday, april 12, 2019 09.56 am and complaint no.[protected] for customer id[protected] has been registered and will get resolved till saturday, april 13, 2019 11.00 am for balance deducted but resolved yet, please help.
I called to customer care service but not connect easily.
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Dear Basant,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
Dear Basant,

We would like to inform you that as we have checked the billing issue has been already validated by the team. Kindly let us know if you need any further assistance.

Regards,
Team d2h

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