Trai — refund or extend the plan validity.

Address:	Bareilly, Uttar Pradesh, 243001
Website:	[email protected]

Sir,

I would like to say that i am abhay saxena my jio no-[protected] today i have recharge own jio number @149/- from your link but automatically 3 another numbers selected. When i recharge through my debit card si i have received deduction amount 596/- so i need to my extra deduction amount in my bank account or my plan to be extend in further plan.

Dear abhay,

I understand your concern is with regards to multiple number recharges.

Please note that while the time of recharging if you do not deselect the remaining numbers and proceed for recharging, all the numbers mentioned under your name gets automatically recharged.

If you wish to recharge a single number from multiple numbers then you need to deselect the remaining numbers and make the recharge.

Please be informed that once the recharge is applied, we do not have the provision of refund.

I request your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you,
Mangesh kadam
Team jio

Reply my side

Either return or increase plan cycle.

Please understand my problem.

Abhay saxena
My jio no-[protected]

Dear abhay,

I am sorry to know that you have done a recharge on multiple numbers.

I tried to contact you on [protected] and [protected], i was unable to establish the connection.

Please note that while the time of recharging if you do not deselect the remaining numbers and proceed for recharging, all the numbers mentioned under your name gets automatically recharged.

If you wish to recharge a single number from multiple numbers then you need to deselect the remaining numbers and make the recharge.

Please be informed that once the recharge is applied, we do not have the provision of refund.

I request your time and patience.

For any other assistance, you can contact us at [protected]@jio.com or call us on 199 from your jio number or[protected]Toll free) from any number.

Thank you,

Swapnil kashid

Team jio

Replies my side

I request to you to be increase my jio plan for 3 months. I don't need refund.
My jio no - [protected],

Dear abhay,

I understand your concern regarding the jio plan.

I tried calling you on [protected] and [protected] but could not reach you.

I regret to inform you that, we do not have a provision to extend the plan validity.

As informed earlier, at the time of recharging if you do not deselect the remaining numbers and proceed for recharging, all the numbers mentioned under your name gets automatically recharged.

If you wish to recharge a single number from multiple numbers then you need to deselect the remaining numbers and make the recharge.

We appreciate your patience and understanding in this regard.

For any further queries, please write to us at [protected]@jio.com

Thank you,
Altaf surya
Team jio