Trai — refusal to provide noc for set top box post deactivation of cable tv services from local cable tv service provider - s s cable, thane

Address:	Panch Pakhadi Thane 400602, Thane, Maharashtra, 400601
Website:	www.sscabletv.net

I had deactivated the local cable tv service on account of relocation after settling all dues. Now when i called them for an noc for using the same set top box they refused citing they provide only when i visit their office in person. I live in a different city & its not possible for me to visit now. A scanned image of the letter or an email will suffice. They just bluntly refused to do so. Moreover, they refused to return my deposit for set top box citing its non-refundable. Had i knew an noc was required i would have done so before my relocation.
A/c id: 10094
Ss cable (Incable) thane, mh