Trai — reliance gsm postpaid sim outgoing incoming call facility deactivation/termination

Address:

Gurgaon, Haryana

I have tried to many time in reliance customer care & reliance store in Gurgaon to deactivate my reliance Sim [protected]. At the time of complaint register they confirm that your sim deactivation request has been registered and sim will be deactivate but when i confirmed on mail team confirmed that only outgoing call is deactivated still my monthly will continue. today I asked MS. Ritu in Delhi complaint appellate office she told that no complaint registered. I am still receiving monthly Bill. My sim is not working. Whenever i call on [protected], No one receive the call. Please support how can i terminate my SIM.