Trai — reliance jio is cheating with the customers

Address:	Imphal East, Manipur, 795001
Website:	[email protected]

I've recharged my jio with 399 plan and it was successful. But when I tried to redeem it, what they are showing is void (nothing). And when I tried to contact the customer care service what they were saying was completely pointless. But then I told them to activate it from there because I know they can do it. And the answer they gave was "we don't have the authority to do that". What is it really they want? They are cheating with the customers. Should I have to recharge with another 399?? Is this what they are thinking?
I don't know whether this will be helpful or not but I just want the customers of jio to know what actually they are doing with the customers.