Trai — reliance jio mobile no. portability

I am using jio network and my jio no. Is [protected], the main issue with the network is that when i choose to use internet service from any other network in my mobile phone then the network of jio goes away fully and i do not receive any kind of message or calls or anything from my jio no.
To resolve the same issue i thought to port my jio number to any other network, but as my plan was expired i was unable to send any messages to trai asking for upc, then i called back to jio customer care they told me to recharge my account with an amount of ₹149 to send sms to anyone, and i asked them that i have balance to ₹7 in my no. Why i am unable to send any messages using that balance, they told me that they are working on it. Plz help