Trai — requirement for biometrics to retail existing mobile connections

Address:Bangalore, Karnataka, 560086

Hi, i have mobile connections with airtel for me and my family. Off late we have been receiving mails and messages to go to the airtel store to give our biometrics for keeping our sim cards active. From my understanding, biometrics is not a requirement but linking the aadhaar card to the mobile number is required. Please let me know if biometrics is mandatory as being suggested by the telecom operators. I have taken the following paragraph from the

"subject: verification of existing mobile subscribers through aadhaar based e-kycservices - reg." dated 20th jan 2017

"in view of the above discussion, the authority recommends that
Dot may work with the tsps, to evolve a framework to verify the existing
Mobile subscribers through aadhaar based e-kyc services in a phased
Manner and within a defined timeframe. However, this process should be
Optional to the service providers as well as mobile subscribers. The
Subscribers may have to be given some sops in terms of free talktime or
Data to encourage them to undergo the e-kycprocess. The authority also
Recommends that once a licensee completes its verification process
Through e-kyc, it may be permitted to remove the existing caf/papers
Stored in office/warehouse, so that there is no duplication of work."

Regards
Sriram
[protected]
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TRAI customer support has been notified about the posted complaint.
Oct 15, 2017
Narayanan Nndkings's response
I'm prabhu from salem.
Pls give me solution
Complaint comments 

Comments

I have been getting multiple calls from [protected] on my number [protected], even after telling them multiple times not to call but i still get calls. Today again received a call at 14:44
Dear sir
I'm prabhu from salem .I'm using for reliance sim number is ([protected]) for past 3 months, but now I will transfer to another network then reliance customer care not supported for me so pls give solution .

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