Trai — service deficiency of cable operator "assam cable communication", guwahati

Address:

Surya Tower,5th Floor,B.Baruah Road,Ulubari, Kamrup Metropolitan, Assam, 781007

Guwahati based cable operator “assam cable communication” is showing total apathy towards a-la-carte channels and harassing the customers. Their grievance redressal mechanism is willfully made defunct allowing the linemen stationed in my locality of japorigog/guwahati-781005 as their representative only to distribute forms and channels lists, accepting money for the subscribed channels, in turn sending the customer’s requirements to the cable operator by whatsapp, at times sending reminders over phone and also to face the ire of the customers. Unlike the subscriber to their value packs, a-la-carte channel subscribers are facing immense inconvenience.in order to avoid direct contact, the linemen are stated to have been advised by the cable operator not to give their contact details to the customers. Helpless linemen at times opt for refunding/adjustment of the accepted money for those a-la-carte channels not provided by the cable operator, even though such channels are provided hassle free under their value packs.in my case, in spite of innumerable follow up reminders during last one month, six nos. Of sd channels viz: zee news/ngc wild/sony mix/sony pal/zee anmol/star utsab are not provided as yet. The lineman, expressing his helplessness wants me to get the adjustment of the money paid for the above channels in the next monthly payable amount. This cable operator “assam cable communication, guwahati” is only interested for their value pack, not for the a-la carte, as if trai’s rules & guidelines are meant only for sale of their value packs. Your kind intervention is solicited. My stb no:- 1506c[protected] and chip id: [protected]