Trai — subscribed channel not updated

Address:

New Delhi, Delhi, 110008

I have subscribed channels from siti networks on 03/02/2019 till now they did not activate the same i have lodged so many complaints against the same but they always suggest that you problem will resolve within 24 hrs but they not resolved it i have already mail him also. Sir my request if they can not update the same so kindly refund the paid amt.