Trai — tata sky channels i have selected is not available and channels that i have not selected is available

Address:

Surat, Gujarat, 395009

Respected madam / sir,

I am complaining with great dissatisfaction about tatasky:

My tatasky subscriber id [protected]

As per the trai guidelines i have exercised a-la-carte channel selection.

But when i checked channels on my tv then i found that the channels i have selected is not seen and the channels i have not selected is seen.

Moreover when i logged on to www.mytatasky.com to change my package, where i am not able to change "dd + complimentary pack".

Tatasky is forcing me to see the channels what they set.

In "dd + complimentary pack" apart from mandatory 25 dd channels there are other language/other channels that i do not want but still it is a part of my pack and the difficulty is that i can not change that "dd + complimentary pack".

Whereas as per trai one can select his/her own channels after 25 mandatory channels out of 100 channels.

Please note that channels appeared as "additional channels" are ok but ""dd + complimentary pack"in not ok.

I have chatted tatasky representative on mytatasky,.com but the representative saying that i can not change"dd + complimentary pack".

I must be able to change each and every channel that is displayed wrongly in my subscription.

Please do the needful.

Thanks & regards.
Yogesh pathak
Mobile [protected]