Trai — unable to change my required channel under airtel dth as per trai

Nkds

from Bengaluru, Karnataka

Address:	SARASWATHINAGAR VIJAYANAGAR BANGALORE, 560040
Website:	www.airtel.in/s/selfcare/DTH/3003024239/001/change-basepack?normalLogin

Getting 404 message from airtel and not displaying the required channel as per trai regulations. I can attach the screen shot
Subscription id [protected]/001
Air tel dth
Date of incident 28.3.2019
Air tel gives message 404 and mentions the change and selection of channels not available and they are open only for recharge as per their requirement. Unable to attach the screen shot as it is in word file.

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TRAI customer support has been notified about the posted complaint.