Trai — unethical behaviour on asking for cable channel for which i paid???

Address:

110064

I am a senior citizon 66years of age and i am in f-11a (G-8 area) hari nagar new delhi - 110064. I got cable connection through sky line cable tv shop no:5, inside db-block market, hari nagar new delhi - 110064. Having phone no: [protected].
I paid rs. 360/- for the cable services but i am not getting the channels connected for which i paid the money. After having complaining them for over 4 days, i went to their office today at about 11.30 am and was subject to abuses and dirty words by their employees names mohan and alam. Even the other staff at the cable office was there almost to hit me phyically instead of resolving the issues. I tried the customer care numbers of den [protected] which was connected but got disconneted in mid way. Even the siti costomer care [protected] did not respond. Are we there to get physically hurt if we ask for channels for which we paid money???