Trai — unnecessary charges been charged by sun direct

Address:

Bangalore, Karnataka, 560037

Hi,

As per new trai regulations all dth operators should allow customers to pick their selected channels. So as per the law we should go for a basic plan and can hand pick some channels on ala carte basis. So each channel will be having a price and 18% gst extra. This is fine. But what sun direct is doing is completely illegal. First it will not allow me to directly choose the channels and pay for it one shot. First i should be having a balance in their account. If i recharge 100 rs he is deducting 18% gst and crediting remaining amount. So with the remaining amount i need to pay again 18% gst while choosing channel. Why the hell customer has to pay gst twice. What is the use of this new system, where we are ending up paying hell more than earlier. Is this what been directed by trai or what sundirect is doing.

Kindly have a look into this on priority and save money of sun direct customers.