[Resolved]  Trai — very poor network service #reliance communication

Aug 06, 2017

Updated by Sanjoy khatua Dear Sir / Madam,

For resolution of Grievance / Complaint at the earliest please and complainant may be directly informed about the resolution of the Grievance.

Thanks & Regards,

DDG PG DoT

-------- Original Message --------
From:
Sanjoy Khatua <khatua.[protected]@gmail.com>
Hide quoted text

Date: Aug 3, 2017 2:31:02 PM
Subject: Fwd: Reliance Gsm Service is Very Poor
To: Vivek.[protected]@relianceada.com, [protected]@trai.gov.in, [protected]@nic.in, kumar.[protected]@relianceada.com, [protected]@telecomtalk.info
Cc: [protected]@core.nic.in, Reliance <a.[protected]@relianceada.com>, [protected]@trai.gov.in, [protected]@relianceada.com, [protected]@gov.in, Vinod.[protected]@relianceada.com, TRAI <[protected]@trai.gov.in>, hasit.[protected]@relianceada.com, [protected]@telecomtalk.info, [protected]@telecomtalk.info, rajeev.[protected]@relianceada.com

​Dear Reliance Team & Grievance,

Reliance:

I am a consumer of Reliance Communication since 2011 (Blue Category)
I would like to kindly draw your attention towards Reliance 4g network .
Hope i will get fastest response from you. I have many issues with my Reliance number.. I had sent already mail for same issued but i am not getting any response from Reliance team. .Which is very painful for me to handle Its almost over 1 month. I hope u will try to resolve my problem.
Ii don`t know further for how many days i am would be suffering.. i need some one whom i can discuss and escalate asap..

TRAI:

Only 1% customer satisfaction emerging a big question against TRAI portal & of-course you too.. How can i believe that if i register a complaint here then it will get resolved. You guys says the complaint character used less than 350 hence redirecting how try an understanding the importance of the complaint & the essence of it. I think TRAI is on name & nothing else.. I am using 4G phone, when i had change my location still poorest service getting from operator in my location...No work done.All you are hopeless
I requested a lot to them but they do nothing. We wrote several mails to them but fruitless.
some useless spot boys are there setting of reliance mailing team who was no responsibility of valuable customer also maybe deleted mail from there mail box.
I got totally exhausted of this network. So please do something against them.
If TRAI has any regulations towards me and other citizens like me, i request TRAI to take immediate action and give us relief as per our need. Else i will sue all involved in this matter and keep all under seizure till i get justice.
Please take some urgent action and if you want to know any thing from my side please feel free to contact me below mention given number asap.

Waiting for revert on previous mail and please look into matter to concern department as as possible and resolve immediately.

Regards,

Sanjoy Khatua
[protected]
[protected]

[protected] Forwarded message[protected]
From: Sanjoy Khatua <khatua.[protected]@gmail.com>
Date: Sat, Jul 29, 2017 at 12:33 AM
Subject: Reliance Gsm Service is Very Poor
To: Reliance <a.[protected]@relianceada.com>, [protected]@relianceada.com, [protected]@relianceada.com, l <devang.[protected]@relianceada.com>, [protected]@gov.in, [protected]@trai.gov.in, [protected]@gmail.com, [protected]@consumergrievance.com, [protected]@consumerredressal.com, [protected]@consumergrievance.com, Head.[protected]@relianceada.com, President.[protected]@relianceda.com, [protected]@core.nic.in
Cc: "rtlappellate.authoritykol" <rtlappellate.[protected]@relianceada.com>, ANI.[protected]@relianceada.com, [protected]@nic.in, gsm.[protected]@relianceada.com, [protected]@trai.gov.in, [protected]@trai.gov.in

Dear TRAI,

This is inform to u that actually ive complaint about regarding of my ​R​eliance ​G​sm premium [protected].
Last 15 days over still now I'm unable to used my number properly due to 'Indoor Coverage Issued'..

It's a totally miss managed service that Reliance GSM pis giving services also totally unsatisfied with the service..I should say these organizations are charging money in regular basis for not giving any facility, they are not cooperative..
They charges for every damn thing and they are cheating the employees, organizations because they don't think about customer and they are only worried about their quarterly profit..

But the condition is, here in this campus this network is worst network..Even i'm not able to pick-up call anyone from this network.​.​
​I​ got totally exhausted of this network. so please do something against them
who was did not take any responsibility for valuable customer.

SUCH IS THE PATHETIC SITUATION...

They talk big during the sales and once the goods sold, they pay no heed to customers problems..Kindly do the needful as soon as possible tomorrow call back my alternative number and also nothing more else???

Please helpout me how to gets this retaliations offer urgently Or I'm requesting to all team of reliance communication that please provide any solution for the same issued and escalated this matter to concern department and take action immediately also give my docket number and call my number accordingly for the Customer service experience nothing more else..

Never faced this before, happened for the many times I had faced very bad service from reliance why I don't know?
This number belongs from
Calcutta
and still now I'm in Delhi location also its number from blue category...
But they certainly lost my faithfulness and preference...But if they have to scam people, they certainly should be a bit smarter.
I have given a sample of the extra additional scam fare that they charged..Please look into matter to concern department and resolved it matter immediately and call back my number as soon as possible.

Regard's,
Sanjoy Khatua
[protected]
[protected]

Sent From 'My Samsung J7' Smart Phone

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CC to the Complainant:

Your grievance / Complaint has been forwarded to the concerned Telecom Service Provider for resolution. In future, you are requested to kindly book any grievance / complaint on CPGRAMS (Centralised Public Grievance Redress and Monitoring System) under PG Portal of Govt. of India website URL: www.pgportal.gov.in, through which the Grievance / Complaint can be monitored online.