[Resolved] Trai — videocon d2h change my plan. even though I had a long term recharge

rahulkarn

from Mumbai, Maharashtra

Address:

831013

Dear sir,
My consumer id is 5234210, customer of videocon 2h.
I had recharged with long term recharge plan. Which was valid till march 2020.
But d2h has changed mu plan.
As pr trai's guideline, if i had long term recharge and dont want to change my plan they will have to provide the service.
I tried contacting their nodal officer but for no response is there.
Please help

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Aug 9, 2021

Complaint marked as Resolved

TRAI customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Rahul,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care

from Delhi, Delhi

Dear Rahul,

We would like to inform you that as we have checked that issue is already addressed by the customer care team and the correct package has been activated as per your long term plan.

Regards,
Team d2h