Trai — videocon d2h connection for primary n secondary connection customer Id 90953671

Address:

FC-19, sector 16 A, Film city, Noida , UP,, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir, . /// Top Urgent ///

I had opted for your Omni Hd package for both my primary and secondary connection and same was confirmed by you and I had accordingly paid for one full year. Proof of same attached. Now suddenly without informing me you have voluntarily revised my package to Omni Plus HD and increased my subscription fees exorbitantly and the reason given to me by your supervisor was that this was in accordance with TRAI. This is a blatant case of cheating and malpractice by your company. You have arbitrarily withdrawn my package and increased my price without notice to me.

Please advise urgently as to why you have done this. As per my agreement with you my subscription is valid till 29.01.2020 and I must get all the channels as agreed by you when you offered me the Omni HD package.

Please reply by return and confirm reinstatement of my Omni HD package for both my primary and secondary connection till 29.01.2020. if you do not do same I will take up this matter with consumer forum and also have copied this message to TRAI. Your supervisor has now forced me to opt out for diamond sports HD combo for both primary and secondary connection with additional add on of Zee Marathi which was free on my earlier Omni HD connection. Even this is working out higher at Rs.1145/- per month which again does not add up as it should be only Rs.846/month for both connection. My complaint no.[protected] DTD 08.04.2019 is pending with you.

I am simply unable to understand your calculation which is full of cheating and misleading.

Please do the needful. Take this as my final notice.

Thanks/
Regards
Raunak Iyer.
Mob: [protected]