Trai — videocon d2h high charges for tv channels

Address:

560100

I am the user of Videocon d2h for more than 2 years. Recently I visited the website of videocon d2h (http://www.d2h.com) and created my own package by adding 19 channels of my choice. In the website, it has shown the total amount is RS 171/- for 19 - channels and some default channels. So I recharged for RS 175/- and my service got activated. I thought the recharge is for 30 days. But my service got disconnected within 15 days. For same set of channels the charges varying every month differently and it is not displayed in website properly or informed to the subscribers. There is no transparency in the charges while recharging through the web site. Also if we raise this to the videocon d2h customer care, there is no proper response they simply ask us to send mail but no resolution. It is really a depressing me and it is day light loot o[censored]ser's pocket. Please look into it and resolve it.