Trai — videocon d2h -- issues with 3 of my accounts & customer care

Address:

Faridabad, Haryana, 121001

Greetings, TRAI! I am facing several issues w/ VD2H... would appreciate if you could help resolve them... (1)their customer care is not responding - i needed help with my account; they said they will call back and it has not happened after 2 reminders; most of the time their systems are "down" so they want me to call back (2)i have 3 connections with them... they still have not set up a proper system / support to help me change my plans as per new regulations (3)they are still charging me the old fee (4)we had put in the change request and our specific requirements before Dec 31st, and yet we are not getting all the channels... please guide me on how to go about this... thank you!