Trai — videocon d2h not abiding to trai norms

Address:

Pune, Maharashtra, 412207

As per TRAI, I have selected the required channels on videocon d2h website. Further, I also made the payment shown there.
(Cust id[protected] recharged with Rs.353, Balance Rs.367.)

But the channels are not working yet.

It has been two days and after ten calls to them I decided to cancel the connection but even for disconnection they are not taking any request. I also sent them email as attached including nodal officer but no one has responded.

Kindly escalate this complaint since I need refund of the recharged amount plus the compensation for unconvince caused.