Trai — videocon d2h not providing channel as per my choice.

Address:

Dehradun, Uttarakhand, 492008

I am videocond2h customer. For last few days, my provider blackout all paid channel, inspite i submitted my choice for channel. Also all the cuatomer care no. Is closed.
I tried several time to contact videocond2h. I emailed them. There is no response. I am not able to see any paid channels. Also, there is enough balance in my account.
Please help.
Name - amlan pradhan