Trai — videocon d2h not transfer my advance 1 year payment amount

Address:

Erode, Tamil Nadu

My id[protected], my complaint number[protected]. I am already registered my complaint. I'm paid one year payment for senthamil pack but they are disconnected my d2h connection 3days before disconnected and take my monthly monthly add-on recharge amount and they told trai rules so we were cut the service, then i'm asked my balance amount in my d2h account they told transfer my account at 12:16 pm 9/2/2019. Still now my service is not activated and my balance amount was not transfer my d2h account please resolve my complaint, many time i called the customer service but the customer service is not good