Trai — videocon d2h please resolve the issue.

Address:

Bhopal Panchseel Nagar, 462002

Dear Sir,

Today is been 14 days since my d2h is not responding. On 8th of February i recharged my account with a amount of Rs404 and selected a package of Diamond Combo. My previous plan was Gold Maxi but I want to change it so I go through the website and change it to Diamond Combo and paid amount of Rs404 and then I just submit it. The time when I submit it on the website then suddenly my d2h goes blank and after some minutes it showing me that channel was not subscribed while I have selected the diamond combo and that channel was in that list. I waited for d2h to refresh but it won't so I refresh it my self but the problem continues. On 8th of February my balance was Rs506 after that recharge and it get deducted without watching anything. Don't know how within 2 days my account balance got Zero and I haven't been able to watch anything. Then we try to contact customer support many times but they are not receiving our call. So we mail the problems many time but no solution is coming. When we got no balance so I thought that recharging again will solve the problem so I recharged again with a amount of 100₹ but the problem continues. On the other day a technician came to home but he also was unable to resolve the problem. His boss sent the delight code(The code by which company knows that the problem get resolved) and he just feed it and then gone. After that he tell me to wait for 12hrs to get problem resolved but I waited for 24hrs but nothing happens. We just lost our all hopes to get our d2h working fine. The d2h is showing only Rajya sabha and Lok sabha channel. Yesterday a new technician came to my house he checks everything including my cable to dish but he also can't find any solution so he just took my set top box and tell me to wait for him to get it back after checking it in office. After checking he just call me and said that "Sir I'm unable to find the problem I have done everything but nothing can solving the problem I have reset the set top box many times but it is unable to solve the problem. There is also other option if you want to watch TV is that you should get a new set top box or you should wait for your set top box to get right on its own." So I tell him to get my set top box back to me and refuse that option to get a new set top box. Now today is 14th day I m unable to do anything the customer service calls me everyday that they are refreshing the d2h but nothing happens. Sir kindly please solve the issues I don't want that my 600₹ recharge get wasted. Customer Id:[protected]