Trai — videocon d2h poor service in thane

Address:

Thane, Maharashtra, 400603

I am kalpesh malkar from thane. I am videocon d2h user from last 6 years. But in last few days i faced network issue in my antenna that's why i unable to watch tv. I registered complaints 3-4 times but videocon's engineer didn't have any solution of my problem even he doesn't have any idea to reach my antenna. Every time he says there is no route to reach network antenna. Kindly look into this matter and solve as early as possible. I attached my user id for your reference.
Customer user id[protected]