Trai — videocon d2h service is not showing the fta channel is "jinvani" religious channel.

Address:

Nagpur, Nagpur, Maharashtra, 440002

Dear sir,
We inform you, in my home we used to videocon d2h service and my d2h customer id[protected].
In 4 - 5 months, i can not see the jain religious channel is "jinvani" in channel no. 489.

In the rule of trai, network capacity fee (Ncf) ₹ 130 for first 75 pay channels + 25 mandatory doordarshan channels

Basic services tiers (Fta) is "jinvani" channel is already involved in it, yet the company is not showing us the 489 number of jinvani channel.

I m asked d2h representatives this is in already included in fta. They did not proper response and wrong behaviors
Thank you!