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[Resolved]  Trai — videocon d2h service issue not resolved

Complained to videocon d2h cc, 6 days back regarding no signal to setup box.
After 1st complaint on 5th july engineer visit and change my setup box as it is warranty. After 2 hrs again signal lost.
After date every day i register complaint and i get complaint number. But no engineer visit. Here are list of complaint number for my cust id[protected]
1. On 6-7-19. Complaint nu.[protected] no engineer visit
2. On 7-7-19 complaint no.[protected] engineer close the complaint without visiting
3. On 7-7-19 complaint no.[protected] no response from customer care
4. On 8-7-19 complaint no.[protected] again no response
5. On 9-7-19 did'nt get msg of complaint no.
6. On 10-7-19 complaint no.[protected].

Each time cc tell engineer will visit in 24 hrs. But i am waiting from last 144 hrs.
Cc dont answer properly.

I very upset with the service of d2h. Please resolve my problem.
Already 6 days gone waste after recharge.
Cc is not answering properly.

Please do needful
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Jul 10, 2019
Complaint marked as Resolved 
Thnx Trai. Problem resolved today
Jul 10, 2019

Complaint Status

TRAI customer support has been notified about the posted complaint.
Complaint comments  1 CommentShareTweet


Dear Naushad,

Thank you for the acknowledgment, glad to hear that your concern has been resolved. Kindly let us know if you need any assistance in the future.

Thanks & regards

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