Trai — videocon d2h services

Trai — videocon d2h services

L leya thankachan from Kolkata, West Bengal

My customer id is 46768027. I have added channels as per trai with a total amounting to rs.290. They have added d2h channels (Movies active) and now it is amounting to rs.360. Have been calling customer care from morning but they cancel the call or say that their system is not working. They are adding channels without the consent of customer and increasing the price of the selected package. Please take action with immediate effect. Customers are being fooled and our patience is tested to extreme end. +3 photos Was this information helpful? No (0) Yes (0)
TRAI customer support has been notified about the posted complaint.
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leya thankachan

from Kolkata, West Bengal

I had updated the required channels on 15th Feb but the CC executive said system was down.Yesterday again I updated the channels needed but i am still getting unwanted channels and some CC executive say it has not been updated, some say it has been updated. They are charging as per their convenience and they do not even transfer my call to higher authorities or give a proper resolution.