Trai — videocon d2h stopped service

Address:

560062

Videocon d2h has completely stopped services from past 3 days and i have sufficient balance nearly 500 rs in my account. I was trying to choose channels based on new trai norm and videocon was not allowing me to save my selection in website. I immediately reported this to videocon customer service and they were reluctant to help me on this and said they have no information on this. Now, they have completely stopped service and their app, website and phone lines are dead. There is complete black out and they are not ready to admit that there is an issue.

Somehow i got a call back from customer care and that person behaves as everything going smoothly and no problem with their service.
These company is harassing customers and not providing service. Trai please intervene. We need our money back.