Trai — why my services is barred?

Address:

Vodafone Idea limited Wakdewadi Pune

I am dilip sable using [protected] vodafone number in above last 10 years but last 17 february 2020 barred my outgoing internet sms services i am call and many times send to email to customer care but not respond.
Last 1 st may 2020 to 7 th may customer care officer send me email and his writing wards on email 4 conversation pay 536 rupees and started your services, so i am paying 536 rupees in 8 may 2020 vai google pay and sending screenshot vai email and call to customer care officer he started my number only incoming service.
I am sending emails in many times and call to customer care but not starting outgoing internet sms services.
I think vodafone officer's staff working not committed in his words he makes me fool.
I am requesting you please start my number services in previous billing plan with outgoing, internet, sms services not only incoming service.
If is not possible please give me permission to port my number for other service providers.
Please finish this matter i am forgot all things and forgot using above 10 years vodafone service.
Please help me for god says in that situation (Lockdown period) i am very helpless
Please remember your last 6, 7, many email conversation and remember your writing wards.