[Resolved]  MakeMyTrip — Poor customer service

Address:

East Singhbhum, Jharkhand

I booked a hotel room at Lake View Inn Shillong on 2nd June through the website of Make my trip dot com and made full payment for a day's stay.
We were a family of four including two children.
Originally my son was not to join us and therefore I had booked only one room in the same hotel during end May.
On reporting to the hotel on 2nd June at 5.30pm I was informed that they have cancelled my 2nd June booking and intimated Make my trip.
The hotel rules and room size did not permit accommodation of four persons for the night in one room.
A very unhelpful receptionist at the hotel asked all my responses and queries to be directed at Make my trip dot com.
Subsequently my son and I made five phone calls to Make my trip helpline and each time was assured they would call back with a solution within ten minutes.
Thereafter after each call, I waited endlessly.
This was over and above the trauma of having to find a place to stay after dark in a new place like Shillong.
At 7.20pm I received a mail from Make my trip intimating that they have cancelled my 2nd June booking supposedly at my request and are refunding the amount paid.
During the fifth phone call after 9pm on 2nd June I was assured that a solution would be provided to my accommodation issue next day by 12 noon.
That is the last I heard from them.
As a regular customer of the Make my trip dot com I felt cheated and left in the lurch.