Travel Cha Cha — Worst Service after payment

Address:

New Delhi, Delhi

I booked a tour package with them for my family from US. My agent’s name was Anu Aurora. Initially she was good and provided all the information requested and customized our package etc. But after the full payment was made, she became very irresponsive. She had excuses for every delay in her communication. She kept me in so much stress by not sending me tickets in a timely manner and vouchers for sightseeing until last minute. This was my worst vacation and it so stressful. I spend over 120 dollars trying to contact her from foreign countries using my US phone as I did not have a local phone because she did not have it all organized properly and the agency she dealt with in Singapore, Malaysia and Thailand had not received proper details and payment from her. In fact the agency owner Mr. ALI in Thailand kept us hostage in Van until he received payment from her for our trip. It was so stressful and we were so scared in a foreign country in such a situation. Every time you talk to her she will say ”It will be taken care of”, but nothing will happen. You will have to follow up at least 10 times before you receive anything from her. Even though the Itinerary had listed so many places, we learned that some of them are complimentary and the agents at Singapore, Malaysia and Thailand took us to those places only if they had time. What a rip off. She also said that the agency in Singapore will provide us with tickets to fly from Singapore to Thailand and in Singapore, the agency there had no information on this. They said that they were not responsible for providing us with tickets. We had to call her and we received the ticket at night 10:30 pm for the next day morning flight. The itinerary at Thailand was all screwed up due to the change of flight timings. And in Thailand they completely forgot one tour and said it was not in their itinerary. I had to call again to fix that. Her itinerary did not match any of the itineraries that the agencies at each places had. Please do not use TRAVEL CHA CHA for your vacation.