[Resolved]  Travel Vacanza — Fraud - Non return of helicopter refund amount.

Address:

New Delhi, Delhi

I am Anuj Kaila from Bangalore. I had booked the travel package from Travelvacanza for a trip to Vaishno Devi. The package was for 2 nights and 3 days (14th July, 2014 night to 16th afternoon) for 3 people. We had booked our helicopter for 15th July for going up and 16th morning return from SanchiChat. I spoke to a one Mr. Mukesh Kumar who confirmed the package and asked me to deposit Rs. 20500 in Travelvacanza's account for the helicopter return ticket and one night (14th night) stay in a 3 star hotel in Katra and the second night (15th night) on top of the hill in Sanchichat. Mr. Mukesh had informed me that we would be staying in a 3 star hotel in Katra called Shree Palace on 14th July. Once we reached the hotel we have noticed that it is not even a two star hotel. After that Mr. Mukesh's partner Sonu in Katra spoke to us on 14th morning informing us that our helicopter will be preponed to the morning of 15th July and we shall return also by 15th evening after doing darshan. However the entire evening this Sonu person was avoiding our calls and did not inform us of the revised itinerary. After many calls he has finally informed us at 10 pm on 14th night that our darshan shall be according to our original itinerary. After that we have asked him to provide us the details of the hotel in which we would be staying on top on 15th night as our return ticket was on 16th morning. However, Sonu has informed us that he will not book a hotel room on top on 15th night as Mukesh had not informed him of anything. He expected us to sleep on the stairs of the hill. This has caused us extreme pain and mental agony. Finally on 15th morning after calling Mukesh several times, one Mr. Vishal arranged our hotel on top for 15th night. Unfortunately, our helicopter got cancelled on 15th and on 16th. The Shrine board has informed us that the money would be returned within 15 working days. I have written several emails to Travelvacanza for my money (Rs. 6335/- refund for the cancelled helicopter) to be returned to me but they are unresponsive. Mr. Mukesh promised me on 13th August that he would deposit the money the next day. However since then he has been ignoring all my calls and emails. Please help me from these fraudsters who have no intention in returning my money. Their details are Vishal/ Mukesh TravelVacanza.com Mobile: +91-[protected] Phone: +[protected] My details are: Anuj Kaila +91 [protected] [protected]@hotmail.com