| Address: | New Delhi, Delhi, 110005 | | Website: | www.travelchacha.com |
I had booked a travel for my family (3 ppl) to Hongkong(26th Dec to 29 Dec 2015) and after the payment was done they started ignoring me. They had sent fake tickets showing our travel to Hongkong but when we checked on the airlines page, we realized that the tickets were just blocked and not booked.
We paid 2.3 lakhs for airport to airport pick up & drop, 5* hotel in Hong Kong and Disney land, complimentary lunch and dinner for 3 days a month prior to our travel
Our tickets were confirmed only after we reached airport. It was those stressful moments which could not be explained in words. Our supposed to be peaceful vacation turned out to be the most stressful vacation. Then the agent Anu Arora and Amit informed us about the ticket confirmation.
We were supposed to travel on 23rd Dec. But they made some confusion. Thinking it would be difficult to get the money back from them, we agreed to travel on the date they suggested.
They promised 5 * hotel in hongkong and Disney land but they gave only 3* hotel, that too only in hongkong. Even for Hotel, we paid from our pocket. They didn’t book the hotel, just blocked the hotel.
They promised to pick from airport and drop. But in the last minute they asked us to make our own arrangement. We lost money in that as well
They promised to refund the money we paid for hotel and transit. But till date we have not received the amount.
We tried calling travelchacha Amit and Anu and they started making up excuses one after the other. Till date after repeated calls and mails there has been no response from their side. I had a very bad experience with them.
They failed to keep up their promise and cheated our money in that holiday trip. They give all false promise to choose them as travel partner but after paying money they are giving very very bad experience Was this information helpful? | 
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