Travelchacha.com — Package had different hotel bookings but they changed the booking to a much cheaper hotel

Address:

New Delhi, Delhi

Bad experience with Travel Chacha...recently book trip for Kerela for my Parents.Agent kavita confirmed the hotel (paradise resort for kumarakom) details, i got a soft copy of hotel voucher as well but when my parents went there they told that no booking is done with them, i called the agent and got to know that in-spite of deluxe package booking is changed to some cheap hotel with very dirty and small rooms (Hotel lake palace).We don't have any choice but to stay there :(.I need compensation for the hotel rate difference and for the inconvenienced caused to my parents.