Travelchacha.com — Terrible Experience with Travel Chacha

Address:	New Delhi, Delhi
Website:	www.travelchacha.com

I had booked my Honeymoon Package in January 2016 through TravelChaCha by making all required payments for flights and hotels. The booking was all confirmed through emails but the day before travelling the agency calls and informs me that the hotel booking is not confirmed and try to sell me cheaper low quality options / alternatives to make money. I called the hotel directly and they said the booking is already confirmed but the agent needs to pay them. I called Travel Chacha back again and they confirmed me to go ahead with the trip and they will make the payment to the hotel in the meantime assuring me that I will not have to make the payment again to the hotel.

All through my honeymoon, rather than enjoying my honeymoon to the fullest I had to get involved in getting the issue resolved by contacting TravelChacha but in the end I had to pay the hotel directly again despite paying the hotel charges to TravelChacha initially.

TravelChacha have been promising to make the refund several times in the last 1 year but haven’t made any payment so far. My sister in law complained through the consumer forum (docket number 80023) in India as I live in UK and they made false commitments again of payment on terms not acceptable to me.

My money of Rs 331, 744 (INR) is stuck for more than a year and the agent is not refunding nor giving me interest for money held illegally since 1.2 years now. Please help get this resolved by
Getting all my money of Rs 331, 744 (INR) from TravelChacha in a single payment
Getting me interest payment from TravelChacha for money held illegally for more than a year now
Compensation
I am in urgent need of the money please help resolve this.