Travelook — This company deducted the amount and later not refunded

Address:	1 WEC near Delhi Cantt Metro Station 110010
Website:	www.travelook.in

Sir/Madam, I Gaurav Abhishek writing this complaint on travel agent company, named TRAVELOOK (Gurugram). I booked an air ticket from Patna to Delhi on 23rd Sep 2020 online from this company. The ticket was even booked also, but later after 10 mins they cancelled my ticket and drop an email for cancellation and amount refund. But till date I haven't received my money back(₹3223). I laso spoke five times to their customer service and all time have been told that it is in process.
I request you to kindly look into the matter and solve my matter at earliest.
Thank you.