[Resolved]  Travelyaari.com — Bus cancellation refund

Address:Mumbai City, Maharashtra, 400055
Website:www.travelyaari.com

I booked a bus ticket for my uncle from "travelyaari.com" .
But the BUS is cancelled before the departure time itself. So my uncle could not travel through the bus. Second day, when I requested for refund, the travelyaari customer care said that the bus was not cancelled and passenger also travelled through the bus. Then I called the Bus owner/dealer (Sai Travels, near Shantidoot Hotel, Dadar) and asked about the refund. He said that the refund process is already started and the money is refunded. But I didn't get any amount. Please help me to get the refund back into my account. The ticket details are as follows:

Bus ticket number is[protected] and PNR is [protected].

Service Provider :- Travelyaari.com
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Aug 8, 2021
Complaint marked as Resolved 
Travelyaari.com customer support has been notified about the posted complaint.
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Comments

Dear Customer,

Greetings from Travelyaari!

We deeply apologize for the delayed response,

This is to inform that when we tried to check the ticket details from back-end, found that refund was already been processed by our accounts department against Order id# 8957369 & same was credited to your CITI Bank. Please find the details below for your reference.

Txn id - [protected]
Refund id[protected]
Refund date[protected]:13:55.0
Refund amt - 700.0
Order id - 8957369
Bank Txn id - [protected]
Status - REFUND_SETTLED


For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!

Thanks and Regards,
Team Travelyaari.

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