[Resolved] Travelyaari.com — non processing of refund

cakewal

from Delhi, Delhi

Address:	Gurgaon, Haryana, 120021
Website:	Travelyaari.com

Just wanted to highlight that i was actually surprised to see the mail from travelyaari congratulating for completion of journey. The bus got cancelled and we have not been informed on time. I had an urgent work in chandigarh. Just because of your no communication, i have to travel by ola cabs for which i have made almost thrice payment.

When i called the executive to make an alternate arrangement, she replied “ this is a government bus we cannot help in this regard.

This was totally unprofessional. Further, when i asked for refund, they just commit that the refund would be processed shortly. However, there has been a delay of more than 20 days. The details of bookings are as below:

• ticket no:[protected]
• pnr:[protected]
• booking date 28 august 2017
• total payment inr 1178
• route: from delhi to chandigarh

I hope complaining here would suffice and necessary action would be taken by travelyaari team.

I would be happy to share the mail correspondence of accepting the mistake of non communication of processing of refund, if required.

Kewal
[protected]

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Oct 20, 2017

Complaint marked as Resolved

Travelyaari.com customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2017

Travelyaari.com Customer Care's response Dear Customer,

Greetings from Travelyaari!

We highly regret the inconvenience caused to you,

We have asked our accounts department to process the same on high priority. It would be credited in the next 7-10 working days as per bank refund procedure (Excludes Saturdays, Sundays & Public holidays).

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!

Sep 19, 2017

Updated by cakewal Thanks for prompt action!