Travelyaari.com — ticket refund not processed so far

My ticket number is[protected] travel date was 14th aug but due to unknown reasons it was cancelled by punjab roadways on 13th aug and i got intimation as well. And message came that full refund will be processed but till today it is not refunded. I had called several times and they are saying that they will check it as bus was rescheduled later. (No intimation provided to us). I contacted travelyaari on facebook as well they assured me so resolve it but it has been too late now.