Travolook — Didn't get refund of my cancelled ticket

Hi had booked flight ticket from kochi to hyderabad, Airasia flight on 07/07/2021. i had selected 7.30am kochi to banglore and banglore to vishakapatnm and vishakapatnam to hyderabd.
they deducted 4039/- Rs from my credit card and i got a message on the screen that because of some issue ticket not yet confirmed, in 30-minute they do confirmation, if not ticket money will be refunded. i didn't even get any reference number also. we called customer care but no reply.
please block this website and take stringent actions on this fake company owners.
we should get our money back