Treasure Haul Online — Defective Phone

I have purchased the Motorola G60 phone via Flipkart from this particular seller. I received this product on June 27, 2022. When I switch on the phone, this device freezes/hanging during their first time operation. The front camera of this phone is also captures the blur image. Also, while I hearing the phone the sound is not clear. So, I decided to replace/return this phone. I called the customer care they said we can't refund it we can only exchange it that too if technician approve it. During visit of technician they rejected the request of replacement. When I am again raising the return request, the seller again and again rejecting the request. After, placing the so many humbly requests I make a call to flipkart customer care they said that the seller does replace the device. I have purchased the phone from my 12 months saving, but choosing the phone from this seller is not worthful. They do not value for the investment of people who believes in them and purchased the phone from them via a flipkart. I am really disappointed with the behavior of the seller and flipkart who give opportunity to these kind of sellers for selling their product through the reputed online purchasing mode. I again, request the seller to refund our amount which I spend to purchase this useless phone as this much amount of money matters me a lot. In future, I will definitely not recommend anyone to purchase the phone from this seller via flipkart, due to their exhausted dealing.